CART MEMBER CONTACT

Regarding descriptions based on the Specified Commercial Transactions order contract/antiquities

Operating company
Kimosunao Co., Ltd.
Operation manager
Representative Director Nao Shimizu
Necessary charges other than product price
  • consumption tax
  • postage
  • Transfer fee in case of bank transfer
Application expiration date
In principle, in the case of credit card payment, the payment will be confirmed at the time of ordering the product after confirming the order (automatic e-mail sent to confirm the order).
If paying by bank transfer, please make payment within 3 business days from the time of ordering the product.
Once the payment deadline has passed, it will be automatically canceled.
Payment method
Credit card payment and bank transfer are available.
Payment deadline
  • Credit card payment Payment will be confirmed at the time of ordering the product.
  • Bank Transfer Please make payment within 3 business days from the time of ordering the product.
    Once the payment deadline has passed, it will be automatically canceled.
    • *For matters other than the above, we will present them without delay if requested at the time of transaction.
Return period
Please note that as a general rule, we cannot accept returns or exchanges of ordered products.
However, in the following cases, we will accept returns or exchanges, so please contact us within 7 days after receiving the product.
  • If the delivered product is damaged during transportation or has other defects.
  • If the delivered product is different from what you ordered, except in the following cases.
    (In the following cases, we cannot accept returns or exchanges under any circumstances.)
  • Opened product
  • Items that have been soiled or damaged by the purchaser
  • If more than 8 days have passed since the product arrived
  • If there is no prior notification of return/exchange
Return shipping fee
In the case of an initial defect or the wrong product being shipped, we will respond by paying on delivery at our store.
Antique dealer license number
Kyoto Prefectural Public Safety Commission Antique Dealer License No. 611102030029